Refunds

You can cancel within 14 days of paying, until you download the print files. We aim to reply within 3 working days.

About

HourDate is a small UK shop. We make printable personalised keepsakes. Write to [email protected].

Before you download the print files

Under the Consumer Contracts Regulations 2013 you can cancel a digital purchase within 14 days and get your money back. We refund you in full, through Gumroad, to the original payment method.

When you start a download

The print files are digital and can be supplied straight away. Before the first print file downloads, the page asks you to agree to that. You acknowledge that the 14-day right to cancel for a change of mind ends when the download starts. The free preview does not do this. It is a small watermarked image, and downloading it does not end the cancellation right.

If a file is faulty or not as described

That right stays. Under the Consumer Rights Act 2015, if the files are faulty, or they are not what we described, we will repair the problem or refund you. Tell us what went wrong. A change of mind after the download has started is different, and the cancellation right for that has ended.

How the money goes back

Refunds go through Gumroad to the card or method you paid with. Questions go to [email protected].